Council organisation and services

Reporting problems

Westminster Council now has an easy to use system which allows problems to be reported by clicking a point on a map. If you can, we would recommend using this in the first instance by going to:

If you want to use the telephone to make a report or find out what is happening about an existing report please call the council on the following numbers:

  • Rubbish and recycling: 020 7641 2000
  • Parking: 020 7823 4567
  • Licensing: 020 7641 6500
  • Noise: 020 7641 2000

General Council information

Ward Councillors

Heather Acton

Heather has lived in Westminster for over thirty years and was elected councillor for Hyde Park ward in 2010, expressing her desire to work to provide a healthy living environment in Westminster for all residents. Prior to this she had chaired her local amenity society in pursuit of similar aims.She is currently Cabinet Member for Public Protection and Licensing. She has previously held the posts of Cabinet Member for Family Services and Public Health, Cabinet Member for Sustainability and Parking, Deputy Cabinet Member for Children and Young People and has sat on both planning and licensing committees. hacton@westminster.gov.uk

Ian Adams

Ian has served as a Westminster City Councillor since 2002. After being Lord Mayor of Westminster in 2017-2018 he became the Councillor for Hyde Park Ward. He is currently LGBT+ Lead Member and has previously held positions of: Cabinet Member for Adult Services; Cabinet Member for Public Protection and Licensing; Chair of Licensing; Chair of Scrutiny Commission; Chair of Overview and Scrutiny Committees. He is a trustee of a number of charities including Age UK Westminster, London Handel Festival and Musical Boroughs Trust. iadams@westminster.gov.uk

Antonia Cox

Antonia has represented the Hyde Park Ward since 2012. After working in London and New York advising businesses, she became a correspondent and leader writer at the Daily Telegraph and Evening Standard, and formed part of the launch team for a successful internet start-up company. From 2016 to 2019 she was a non-executive director of the Student Loans Company. She is one of 4 founders of Marylebone Boys’ School, which now has a permanent site open in North Wharf Road. She has lived locally with her husband Simon and 3 sons since 1997. acox@westminster.gov.uk